TRACKING MY ORDER

All orders will ship from our warehouse in Singapore. Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email. Note that there will be no updates if your parcel is in transit. 

SHIPPING INFORMATION

Domestic

We provide FREE SHIPPING for all orders above $30 For All Domestic Singapore Shipping.  You may check for available shipping options for your location at checkout). We take up to 24 hours to process all orders. All cancellations should be made within this timeframe.

Orders have an estimated delivery date of within 3-5 business days for Standard Shipping.

Shipping Rates will be charged at $3 for orders below $30.

International

We provide FREE SHIPPING for all orders above $65 For All International Shipping.  You may check for available shipping options for your location at checkout). We take up to 24 hours to process all orders. All cancellations should be made within this timeframe.

Orders have an estimated delivery date of within 3-5 business days for Expedited Shipping and 7-14 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All Standard Shipping will be shipping with Direct Line shipping (passed to local postal provider upon arrival at destination country).

We deliver worldwide, with over 60+ countries, with the corresponding delivery times listed below:

Countries	Standard Shipping	FedEx Express Shipping
US	7-14 business days	3-5 business days
Canada	-	3-5 business days
U.K. & Europe	7-14 business days	3-7 business days
Rest of The World	7-21 business days	3-7 business days

 

 

LOCAL COURIER TRACKING

Countries	Local Courier
USA	USPS
UK	RoyalMail
Canada	Canada Post
Australia	AusPost
France	LaPoste
Netherlands	International Parcel Tracking
Sweden	PostNord
Italy	Poste
Spain	Correos
Singapore	J&T Express

Please note delivery times to recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.

If you can't find your shipping country in this list, do reach out to our friendly customer care team at dlstarofficial@gmail.com

In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

CUSTOMS/DUTIES

While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Dlstar Official has no control over these charges as it varies from country to country.

We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!

Parcel returned to sender (RTS) 

In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $8.50. If you choose to opt for a refund instead, there will be a restocking fee of $10.